Servicing

Payments

Spring EQ mortgage payments: Payments are due the 1st of the month, however, there is a 15-day grace period. Payments received after the 15th of the month may be assessed a late fee.


Payment Options

Spring EQ has a few different options for you to make a payment


1. Recurring and One-Time Payment

Please click on the link below to request to make recurring or one-time ACH payments toward your mortgage. The link will allow for you to request an ACH authorization form that you will receive via email. Once received, you can choose between one-time or automatic recurring payments so you never have to worry about being late on a payment again.


Request ACH Form

2. Pay by phone

Please call us at 1-855-463-7407 if you would like us to coordinate a payment for you.

3. Bill Pay / Mail a check

To setup bill payment from your bank account or to mail a check, please make payable to Spring EQ at the following address:

Spring EQ

ATTN: Servicing

2929 Arch Street, Suite 500

Philadelphia, PA 19104

Please include your Loan Number to assure that your payment is credited to the appropriate loan.

While we are unable to set up Bill Pay for borrowers through Spring EQ, we do accept Bill payments. Please contact your Financial institution for assistance setting up Bill pay.

Online Payments

Currently, Spring EQ does not offer online payments. By popular demand, this is a feature that we are diligently working on and should be able to offer soon! If you are looking to set up your payments, we recommend signing up for our Recurring payment option. You can request for this option by clicking on the link available under Recurring and One-Time Payment section of this page.


Loan PayOff

Payoffs can be requested through email: Servicing@Springeq.com or by phone: 1-855-463-7407.

Please provide the following information in your request:

Name

Loan Number

Contact Number

Payoff thru date


Signed Borrower's Authorization Form*

*Note, if a Loan PayOff is from a third party, a Signed Borrower Authorization form must be submitted with the borrower’s authorization releasing this information. This form can be provided by the third party.

Borrowers can make a request for a Loan PayOff statement on their own.


FAQ

Due to Covid-19, I am unable to make my next payment. What are my options?

During these uncertain times if you have concerns or questions about making your payments due to a job loss or reduction in hours please reach out via email to Servicing@Springeq.com and provide the following information in the email and we will get back to you as soon as possible.

  • Full Name
  • Address
  • Phone Number
  • Loan Number
  • Question or Concern

Depending on your specific situation and your state of residence we may ask for additional information and in some cases documentation.

How do recurring payments work?

You authorize regularly scheduled charges to your checking or savings account. You will be charged the amount indicated below each billing period. Your payments will be reflected on your next month’s statement and the charge will appear on your bank statement as an “ACH Debit.” You agree that no prior notification will be provided unless the date or amount changes, in which case you will receive notice from us at least 10 days prior to the payment being collected.

Where does the additional payments I make toward my mortgage go toward?

Any additional amount paid toward your mortgage will go toward the principal balance.

Why are Online Payments not available yet?

While we do not offer the ability to initiate online payments online at this time, this is a feature that we are looking to offer in the future! If you have any additional feedback for us, please let us know!

If you have any questions or concerns, please call 1-855-463-7407 or email us at Servicing@Springeq.com